Shipping policy

Last updated: Oct. 11. 2026

Orders are prepared by Junco Atelier in British Columbia, Canada. We currently operate online only and do not offer in-person shopping or pickup unless expressly announced.

1. Shipping Destinations & Methods

We ship only to destinations available during checkout. Available carriers, delivery options, charges, and applicable taxes are displayed before payment. Some destinations or products may have restrictions.

2. Processing & Production Times

Ready-to-ship products are normally prepared within 5 business days after payment confirmation. Made-to-order products normally require 15 business days before dispatch. These are handling/production times and do not include transit time. Orders placed on weekends or statutory holidays are processed on business days.

The applicable supply or delivery date for your purchase will be disclosed before you complete your order and confirmed in your order details. If a material delay occurs, we will contact you and honour any applicable cancellation or refund rights.

3. Shipping Charges & Delivery

The shipping method and price are shown at checkout. Carrier transit times are estimates and are not guaranteed delivery dates unless expressly stated. We will provide tracking details when the selected service includes tracking.

4. International Orders, Customs & Duties

International shipments may be subject to import duties, taxes, or brokerage charges. Any applicable amounts that can be calculated in advance will be shown before purchase. Where additional charges cannot reasonably be determined in advance, we will disclose that they may apply. Whether such charges are collected at checkout or through the shipping process depends on the destination and shipping service.

5. Incorrect Addresses

Please verify your delivery address at checkout. Email juncoatelierofficial@gmail.com promptly if you notice an error. We cannot guarantee changes after dispatch. Any reshipping charges caused by an address error provided by the customer may be charged where permitted by law, subject to statutory delivery obligations.

6. Missing or Damaged Packages

If a package is late, missing, or arrives damaged, contact juncoatelierofficial@gmail.com with your order number. We will help investigate and provide any resolution required under applicable law. Carrier delays or losses do not cancel your mandatory consumer rights.

7. Returns

See our Return & Refund Policy for return eligibility and instructions. Please contact us for the designated return address before shipping anything back.